PRNewswire, NEW YORK, MAY 4, 2023 -- A new executive leadership post has been formed at Glia, which unifies digital, phone, and automated client interactions on a single platform. Jay Choi has been named as the organization's first Chief Product Officer. In order to strengthen Glia's position as the top Interaction Platform, this newly established function manages product strategy, product management, and product marketing under a single product team that works directly with engineering leadership.

Choi expressed her extreme excitement at joining the dedicated staff at Glia. "Glia has a rare potential to change the way businesses connect with their customers. Glia stands out from competing products on the market thanks to our unmatched product differentiation, enthusiastic workforce and client base, and intense focus on the financial vertical. I'm excited to work with Glia as we expand and to help shape the next phase of the Glia Interaction Platform by creating new ideas that will let companies provide individualised service more effectively and at scale.

Choi expressed her extreme excitement at joining the dedicated staff at Glia. "Glia has a rare potential to change the way businesses connect with their customers. Glia stands out from competing products on the market thanks to our unmatched product differentiation, enthusiastic workforce and client base, and intense focus on the financial vertical. I'm excited to work with Glia as we expand and to help shape the next phase of the Glia Interaction Platform by creating new ideas that will let companies provide individualised service more effectively and at scale.

After working as an advisor for the previous 12 months, Choi now officially joins Glia, contributing his extensive knowledge of product management, product marketing, and the advantages of combining the two.

Jay oversaw the vertical strategy for financial services during his time as Chief Strategy Officer and General Manager of AppFolio earlier in his career. Prior to that, he worked for Qualtrics as the Chief Product Officer, where he played a key role in the development of the Experience Management category and the company's ascent to the top of both the Forrester Wave and the Gartner Magic Quadrant. Before taking on the role of CPO, Choi oversaw Qualtrics' Employee Experience division, increasing revenues from $50 million to $350 million in annual recurring revenue and raising the renewal rate from 70% to 90%.

Jay Choi is a seasoned executive and provides a unique skill set that will be a significant addition to the Glia leadership', said Dan Michaeli, CEO and Co-Founder of Glia. "From product innovation to category creation, Jay Choi is a seasoned executive." "Jay is ready to go right away because we've been working closely with him for the past year. In order to assist businesses flourish and carry out our company's objective, we may accelerate the creation of a new category as we align all product groups into a single, cohesive team.

Source prnewswire