Cresta, a leading provider of generative AI for contact centers, announced today that the Business Intelligence Group has named them a winner in the organizational knowledge management category of the Artificial Intelligence Excellence Awards Program.
Cresta's integrated suite of intelligent products quickly layer into any contact center environment and seamlessly work with existing systems to help agents, managers, and leaders increase revenue by ensuring every customer experience is excellent. By analyzing complex statements, emotions, sentiments, and behaviors, Cresta's advanced AI platform provides agents with real-time answers and information so every customer request is handled effectively and efficiently. Cresta's AI-powered solutions include:
Cresta's AI-powered solutions include:
"Using generative AI, Cresta is building innovative technologies that reimagine how contact centers function," said Ping Wu, CEO of Cresta. "We're thrilled to be recognized by Business Intelligence Group as an industry innovator and plan to continue advancing AI-powered solutions that help empower human workers to work smarter and faster."
"We are truly honored to recognize Cresta with this prestigious award," stated Maria Jimenez, Chief Nominations Officer for the Business Intelligence Group. "The unwavering commitment of their team to excellence and their innovative AI applications have catapulted them to this remarkable achievement. Congratulations to the entire organization!"
About Cresta:Cresta makes every customer interaction excellent. Cresta turns real-time intelligence into real-time action to make the contact center smarter – and every agent and manager more productive. Powering customer experiences for companies like CarMax, Vivint, Intuit, and Porsche, Cresta is real-time AI for the real world. Follow our blog and connect with us on LinkedIn and X.
About Business Intelligence Group:The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization's proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.
SOURCE Cresta
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