The Best- Connected Customer Experience Award was presented to the telecommunications and technology provider in the region.
The company has streamlined operations by integrating HiveCFM, Alterian, Brightmetrics, and Konnect Insight.
This dedication to excellence was recognized in the Telecommunications Regulatory Authority (TRA) report, and it was named the best mobile operator in complaint resolution experience.
Through continuous innovation, advanced network capabilities, and a strong commitment to sustainable practices, the company is able to empower individuals and businesses.
The company ensures personalized, efficient, and future- ready customer interactions by embracing the latest technologies and an omnichannel approach.
The Chief Customer Care Officer said that the strategy is based on listening to the evolving needs of the customers.
The tailored implementation ensured a smooth transition, aligning with strategic goals for maximum impact.
IST Networks Country Sales Manager, Zaid Shaban stated "Zain Bahrain consistently drives customer experience excellence by exceeding expectations through innovation."
The adoption of Genesys Cloud has redefined customer engagement, enabling seamless interactions, and enhanced agent performance.
About a person named Zain.
The Kingdom of Bahrain was placed on the world telecom map through the introduction of many mobile technology innovations.
About IST.
IST Networks is the leading Customer Experience (CX) Technology Systems Integrator in the Middle East.
About Genesys.
More than 8,000 organizations in over 100 countries have been given the power to create the best experiences for their customers and employees.
Explanation of IST Networks.
My Clinic is a leading healthcare provider in the Kingdom of Saudi Arabia.
IST Networks is proud to announce a strategic Customer Experience.
Do not sell or share my information.

Source prnewswire