Cresta, a pioneer in contact centre real-time intelligence, today announced that it is now possible to integrate with Zoom Video Communications, Inc. With this connection, Zoom Contact Center customers can now use Cresta’s cutting-edge AI-driven, real-time intelligence layer to deploy real-time voice integration in their contact centre.

By raising sales conversion rates, client retention, and collections, this integration will enable Zoom customers to accelerate revenue creation. Cresta’s real-time intelligence platform automates quality control, which enhances call coaching.

According to Zayd Enam, CEO of Cresta, “The Zoom Contact Center solution has set a new benchmark for customer experiences through omnichannel and video-optimized engagements.” “Zoom Contact Center will be able to meet the needs of the modern agent and enhance the end-user experience faster thanks to the Cresta integration.”

Source: Prnewswire