In the security landscape, no single worry fits all, yet CIOs share many of the same worries about corporate security, workforce automation, and long-term client retention.
With remote work demands, firm shutdowns, an increase in cyber-attacks, company strategy disruption, and an unclear corporate future, the worldwide pandemic has no clear end in sight.
CIOs are under immense pressure from a variety of sources, not to mention worries raised by the COVID issue’ reactive nature. However, they are still trapped in a game of whack-a-mole, and surviving in this environment is extremely difficult.
The quantity of obstacles that businesses face is proportional to the level of digital maturity that they have experienced through the pandemic. It’s considerably easier to transition workers to remote working for a company with cloud-based infrastructure.
A huge majority of businesses are in the process of essentially restructuring their whole operating model in order to re-emerge and adjust their operations to accommodate a remote working culture. However, such change has heightened a number of important concerns:
- Cyber security is important.
During this period of uncertainty, cybersecurity has risen to the top of IT executives’ concerns. They’re not only worried about external dangers; they’re also worried about the complexity of modern business models and new digital channels, as well as re-architecting their whole mobile work. Malware and phishing threats, for example, have increased dramatically.
As the attack surface has grown to include employees’ home networks and all of their devices, the CISO’s responsibilities have grown as well. It is also the employees’ shared responsibility to understand how to reduce dangers so that they do not mistakenly put themselves or the company in danger.
- Gaps in digital strategy
Even firms that were on their road to digital maturity are suddenly having trouble identifying critical holes in their current digital strategies. Many law companies, for example, discovered that essential files were still locked away in office file cabinets after quickly transitioning to remote work. Alternatively, digital commerce operations relied on a single critical process, such as sending a courier across borders with documentation to complete transactions.
For some, the change to remote work went easily, but for others, the hasty change has revealed some unanticipated process gaps.
- Channels for acquiring new customers
To survive the crisis, businesses must transform, with an emphasis on their application portfolios. CIOs must prioritize infrastructure, architecture, and service delivery models in order to engage employees and customers with the perfect set of applications and services.
CIOs in critical organizations are focused on recovering as quickly as possible, so they won’t experiment with new channels and will instead commit to the digital channels they’ve been working on. They want to safeguard their clients from rising firms who are eager to invest in new markets. CIOs must prioritize customer-centricity and a digital-first approach, which must be backed up with robustness and business continuity.
- AI and robotics
Automation and AI have been on the horizon for a while, but the epidemic has expedited adoption as businesses fight to keep up with output despite personnel absences.
Companies that have progressed beyond piloting automation implementations will find it easier to battle and survive, whereas enterprises that have not progressed beyond small-scale adoption will see a big reduction.
For successful corporate operations, automation adoption can narrow the gap between winners and losers.
- Businesses in the Future
Going forward, CIOs must be able to connect the old and new worlds. Customers will expect digital experiences that will help them transition to the new normal as smoothly as possible. They should prepare for a long-term hybrid workforce, with the majority of people working remotely full-time and some returning to work in stages.
- Unpredictability
The biggest challenge for CISOs is to pivot through current market uncertainties – to strategize in the future to minimize losses and maximize ROI.
So, more proactiveness is the only way out!
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