AUSTIN, Texas, April 30, 2024 /PRNewswire/ -- Oracle today announced that CPS Energy plans to standardize its mission critical technologies on a single, modern Oracle cloud platform. By integrating data and processes across the utility, CPS Energy can optimize its operations and enhance service for its 1.3M customers. This collaboration supports the utility's Vision 2027 strategic plan designed to provide rapid transformational change to the City of San Antonio while delivering on its commitment to be a trusted and reliable community partner
This collaboration supports the utility's Vision 2027 strategic plan designed to provide rapid transformational change to the City of San Antonio while delivering on its commitment to be a trusted and reliable community partner
With this collaboration, Oracle's mission critical utility applications now serve six of the ten largest municipal utilities in the US.
Established in 1860, CPS Energy is the nation's largest community-owned provider of electric and natural gas services. It provides services to 930,114 electric and 381,379 natural gas customers in San Antonio and portions of seven adjoining counties. The utility reports that its customer bills rank among the lowest of the nation's 20 largest cities.
"Leveraging Oracle's technology marks the beginning of a revolution in our internal operations and most importantly, our commitment to provide our valued customers with more options for how they use our services and engage with us," said Evan O'Mahoney Chief Information Officer of CPS Energy.
With Oracle's utility-proven portfolio of cloud applications for finance, operations, HR, customer service, and capital projects, CPS Energy can better serve its customers while increasing efficiency and innovation.  
Oracle's AI-backed customer platform, including automated utility billing and customer service, is designed to provide service agents a complete view of each residential and commercial customer, along with contextual suggestions, to enable them to enhance the value of every interaction. In tandem, modern field service management tools can help auto schedule and route workers in the field to support on-time arrivals and faster issue resolutions. Oracle's work and asset management and construction technologies also can enable the utility to better track, visualize, and analyze the performance of its assets to help save money and optimize the return on investment of capital projects
Oracle's work and asset management and construction technologies also can enable the utility to better track, visualize, and analyze the performance of its assets to help save money and optimize the return on investment of capital projects
This new customer-centric platform is designed to serve as the foundation for CPS Energy to continually evolve the services it brings to customers, such as offering new rate options or providing more affordability outreach so that everyone continues to receive reliable, competitively priced, sustainable, and equitable energy services.

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