According to HundredX Inc., a customer insights and strategy firm, the 2024 Best Customer Service Brands List was announced today in partnership with Forbes. Based on over four million pieces of consumer feedback collected on over 3,000 businesses over the past year, HundredX has compiled a list identifying the top 300 brands for customer service based on HundredX data.
COMPANIES AT THE TOP
This year's top five brands for overall best customer service outperformed competitors in all categories measured, including people, speed, service quality, problem resolution, and speed to market. A list of this year's top five is listed below.
Those 300 companies on this year's list are winning over customers based on the quality of service they provide, with a strong connection to the likelihood of customers purchasing from them again in the future. The honorees include brands in a wide range of industries, from quick serve and sit-down restaurants to airlines and credit card companies.
"At HundredX, we believe it is essential to listen to the real customers - or "The Crowd" as we like to call them - so as to achieve both performance and purpose. "The companies that are able to better understand and then meet the needs of their customers will always be the most successful," says HundredX CEO and Founder Rob Pace. In addition to expanding our partnership with Forbes, we are honored to recognize the best companies that provide excellent customer service within our data. We are thrilled to do so.
We are excited to announce the 2024 Brands for Customer Service, the first of its kind for Forbes, a part of HundredX's long-standing partnership with the organization. Previous brands featured on the Forbes' lists powered by HundredX include the Best Brands for Social Impact, Customer Experience All-Stars, and the Inaugural Halo 100.
A METHODOLOGICAL APPROACH
In order to compile the Best Brands for Customer Service List, we take a holistic approach to customer service, exploring a brand's people, technology, and processes from the customer's point of view. While service-related dimensions vary by industry, consumers generally provide feedback for the following categories:
As a result of HundredX's unique model for collecting customer feedback, they have generated funding for more than a thousand organizations that are dedicated to advancing these causes while simultaneously providing businesses with authentic feedback and perspectives from them.
Consumer feedback can become a new currency for social good thanks to HundredX. The company is able to gather such large volumes of data by partnering with charitable organizations to encourage feedback in return for funding. In addition to this, HundredX has donated more than $20 million to a variety of charities to date.
If you would like more information or to find out how your brand ranks among competitors and why, visit https://hundredx.com/forbes-customer-service for more information.
Founded in 2012, HundredX is a mission-based company providing consumer insights and data. HundredX does not make investment recommendations, but rather believes that the wisdom of the crowd can inform the business and industry outlooks. To learn more about specific drivers of customer service, other companies within the 80+ industries we cover, or if you'd like to learn more about becoming a partner in the Data for Good movement, please reach out to us at https://hundredx.com/contact.
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The source is HundredX
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