The Zero Processing Skip-a-PayTM and related loan servicing solutions, which are automatically handled in the core system, are now available through the Jack HenryTM digital banking platform, according to Constant, a leading fintech in self-service loan management software.
Many FIs have incorporated online apps that are processed in the back office in an effort to increase the availability of digital services. When borrowers are unable to resolve their problems through self-help, they turn to live customer support calls, which increases operating costs. To enable borrowers to complete transactions without using more expensive live channels, Constant has devised a self-service strategy that puts resolution first. The Banno Digital PlatformTM from Jack Henry serves as the cornerstone of this strategy.
Constant integrated its technology into the online experiences provided by community and local financial institutions using the Banno Digital ToolkitTM, the same set of APIs on which the Banno Digital PlatformTM is based. Constant has been able to seamlessly integrate into the digital banking platform thanks to access to Jack Henry’s API, design, and authentication frameworks. With the help of this integration, Jack Henry’s ecosystem of more than 850 fintech companies, which serves almost 8,000 financial institutions by offering pertinent financial goods and services to their account users, is set to flourish.

Source: Prnewswire