Stockholm, Nov. 16, 2023 /PRNewswire/ - Mavenoid, the leading intelligent product support platform, today announced the launch of Dynamic Help Center, a product support center that can offer a best-in-class experience to product manufacturers, retailers, and consumers, resulting in a resolution rate ranging from 47% to 70%.
Powered by AI, Mavenoid offers personalized product support content to help people troubleshoot their products and devices. With Mavenoid, product manufacturers and retailers like Jabra, Husqvarna, and Stanley Black & Decker are able to provide their customers with highly relevant solutions that are crafted to meet their specific needs, so they no longer have to browse long support articles from the days of the help centers of yesteryear.
With Dynamic Help Center, you are guaranteed a high return on investment.
The following are some of the benefits that Dynamic Help Center has provided to customers who have implemented it for their products:
'At Pura, we are proud to provide our customers with a premium consumer experience'. Noall Foxley, Digital Product Manager for Customer Care at Pura, said, "In our experience with Mavenoid, we've seen firsthand what AI can do to help us deliver a premium customer service experience that helps customers resolve their issues quickly.".. By replacing our legacy help center system with Mavenoid, we were able to extend this same highly personalized support experience to our customers through Dynamic Help Center. As a result of the implementation, we saw a significant improvement in our resolution rates and customer satisfaction scores after only a short period of time
As a result of the implementation, we saw a significant improvement in our resolution rates and customer satisfaction scores after only a short period of time
According to Galina Ryzhenko, VP of Product at Mavenoid, "Dynamic Help Center was developed as a part of Mavenoid's ongoing effort to remove the friction associated with resolving product issues,". In my opinion, I am particularly excited about the fact that we are using artificial intelligence to create online help centers that are dynamic, interactive and tailored to meet the needs of each individual user. It is possible for brands to implement these solutions quickly and get insights on what to improve so they are in control of the user experience when they use AI.. In the meantime, our customers are seeing a rise in resolution rates, highlighting the need for this new approach to help centers in the future
In the meantime, our customers are seeing a rise in resolution rates, highlighting the need for this new approach to help centers in the future
In addition to integrating seamlessly with Mavenoid's flagship suite of tools, Dynamic Help Center brings a multi-channel, integrated support experience to end users that brings industry leading resolution rates and delights end users.
We are the Intelligent Support Platform for Products and Devices. Mavenoid is the purpose-built technology that provides the best-in-class customer support, intelligent troubleshooting, and remote assistance for products and devices. In addition to providing brilliant customer support, product manufacturers and sellers can also realize brilliant ROI with Mavenoid. Visit Mavenoid.com to learn more.
Greer Lynch can be contacted at [email protected]
Mavenoid is the source of this information
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