REDWOOD CITY, Calif., March 13, 2024 /PRNewswire/ -- Ontinue, a leading provider of AI-powered managed extended detection and response (MXDR) services and winner of the 2023 Microsoft Security Services Innovator of the Year award, today announced the release of a set of new advanced automation and reporting capabilities for its ION Managed Security Operations service. These capabilities improve speed and quality of incident resolution and deliver greater transparency with consistent, detailed logic about decisions made.    
   
Organizations look to managed detection and response (MDR) providers to fully resolve incidents on their behalf and to do so with great speed and accuracy. This requires more than top tier analysts; it also requires a high degree of automation. However, when MDR providers leverage automation, they are often limited in how much of the incident investigation and resolution process they can automate because they don't have a detailed enough model of their customers environment and operational constraints, that automation can leverage. For instance, if an MDR provider detects lateral movement in an environment, but doesn't know the role of the impacted assets or who is responsible for those assets, the customer is required to step in and continue the investigation and determine the correct response
For instance, if an MDR provider detects lateral movement in an environment, but doesn't know the role of the impacted assets or who is responsible for those assets, the customer is required to step in and continue the investigation and determine the correct response
"We often hear from frustrated CISOs that their teams had to reinvestigate incidents that their managed security provider claims to have resolved," said Geoff Haydon, CEO of Ontinue. "Since most MDR services are black boxes, even when they do act on behalf of customers, there's no way for these teams to verify that the decisions and actions taken by their provider resulted in the right outcome."
Fast, effective incident resolution demands the implementation of automation tailored to an organization's unique environment and operational processes, coupled with complete transparency. Ontinue's ION Managed Security Operations now includes advanced automation capabilities and greater visibility into what the service does on an organization's behalf. These enhancements not only drive faster incident response, but also offload more of the burden from internal teams so they can refocus their efforts on other business priorities. These new capabilities strengthen existing SecOps workflows and instill deeper trust in Ontinue's Managed Security Operations service by providing total transparency into how decisions were made.  
 
The new capabilities offered within the Ontinue ION Managed Security Operations include:
"Setting their customers' escalation policies, and action plans is a common onboarding activity that MDR providers perform. However, this onboarding needs to incorporate the nuances and operational complexities of each unique environment. If this is thought of as a one-time activity rather than something that needs to be regularly updated the outcome can be not ideal when the escalation process breaks down. Consistent reviews, coupled with data science and automation, can help customers get faster, more accurate and higher quality responses. Managed security providers who take a more proactive approach will be able to deliver a stronger security posture for their client, helping to build better trust in their security offering," said Craig Robinson, Research Vice President, Security Services, IDC Research
Managed security providers who take a more proactive approach will be able to deliver a stronger security posture for their client, helping to build better trust in their security offering," said Craig Robinson, Research Vice President, Security Services, IDC Research
"CISOs are looking to resolve incidents faster, strengthen their security posture, and make their team's job easier. To achieve these goals, you need not only expertise and the right tools, but also a deep understanding of the environment you're protecting – something that many managed security providers lack," said Tom Corn, CPO at Ontinue. "Ontinue has always made it a priority to build a deep understand of our customers' environments, teams and operations. With smart automation, we have now turned this understanding into a machine-readable format that we can use to drive advanced automation. In the future, we apply AI to this data model to generate insights that will allow us to optimize security operations workflows even further for our customers
In the future, we apply AI to this data model to generate insights that will allow us to optimize security operations workflows even further for our customers
Ontinue specializes in managed security operations tailored for Microsoft customers. Its approach combines 24/7 threat protection through a follow-the-sun Security Operation Centers with ION, an AI-powered platform. ION integrates AI, automation, and human expertise to optimize SecOps costs, leading to greater efficiencies, continuous protection, faster incident response times, and improved ROI for Microsoft investments. These new capabilities underscore Ontinue's commitment to innovation and customer-centricity
 These new capabilities underscore Ontinue's commitment to innovation and customer-centricity
Join us on March 21st for our webinar on 3 Common Pitfalls to Avoid When Selecting a Managed Security Partner.
For more information about Ontinue's ION managed security operations and its new capabilities, please visit www.ontinue.com. 
About Ontinue: Nonstop SecOps  
As a leading provider of AI-powered managed extended detection and response (MXDR) service, Ontinue is on a mission to be the most trusted security partner that empowers customers to embrace and accelerate digital transformation by using AI to operate more at scale, and with less risk. The combination of AI and human expertise is essential for delivering effective managed security that is tailored to a customer's unique environment, operational constraints, and risks. Our MXDR service combines powerful proprietary AI with the industry's first collaboration with Microsoft Teams to continuously build a deep understanding of our customers' environments, informing how we prevent, detect, and respond to threats. Our Microsoft expertise allows customers to achieve these outcomes with the Microsoft Security tools they already own. The result is highly localized managed protection that empowers security teams to be faster, smarter, and more cost efficient than ever before
The result is highly localized managed protection that empowers security teams to be faster, smarter, and more cost efficient than ever before
Continuous protection. AI-powered Nonstop SecOps. That's Ontinue. 
Ontinue PR Contact: Alison Raymond[email protected]
SOURCE Ontinue
Ontinue, a leading provider of AI-powered managed extended detection and response (MXDR) services and winner of the 2023 Microsoft Security Services...
Ontinue, a leading provider of AI-powered extended managed detection and response (MXDR) services and winner of the 2023 Microsoft Security Services...

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