QUALTRICS X4 -- Qualtrics Partner Network (QPN) members are leveraging Qualtrics® AI to scale customer and employee experiences around the globe. As part of Qualtrics' $500 million commitment to AI initiatives, companies like Amazon Web Services (AWS), Bain, EY, Deloitte, Farlinium, Kipsu and WorkJam are using the latest innovations from the Qualtrics developer platform to innovate on new experience management solutions and services.
QPN, the largest experience management ecosystem, includes over 200 go-to-market partners and joint solutions with more than 275 technology partners. Leveraging the latest AI capabilities, Qualtrics and these partners are creating new offerings that create scale and a competitive advantage for customers.
At X4®: The Experience Management Summit, Qualtrics is showcasing three new AI-powered suites of products, precision-engineered for experience management, trained on the largest collection of human experience data in the world.
Qualtrics partners have access to Qualtrics' nimble and secure API-rich platform, delivering easy access to the latest Qualtrics AI, including predictive and generative capabilities, conversational understanding, language generation and summarization, and automated actioning.
"The companies that win in the AI race will need great technology, passionate people, and a world-class ecosystem of partners with unique expertise and capabilities," said Scott Thompson, Qualtrics Chief Partner Officer. "As we continue to invest in the Qualtrics Partner Network, these partners, with their commitment to AI and XM together, are showing us the future of XM, powered by incredible innovation and co-created solutions for our mutual customers."
Qualtrics AI powers partner solutions that deliver unrivaled customer value
Qualtrics partners are collaborating on purpose-built, AI-powered solutions that help customers of all sizes and industries create breakthrough digital, frontline, and customer service experiences and deliver business value. New transformational partner solutions announced at the X4: The Experience Management Summit include:
AWS: The Qualtrics Amazon Connect integration allows service teams to enrich call transcripts with sentiment and emotion, using Qualtrics AI's leading natural language understanding capabilities to proactively trigger closed-loop follow-up actions based on customer feedback and sentiment. Shared customers can enrich customer profiles in Qualtrics Experience iD™ (XiD) with Amazon Connect operational data and insights from Amazon Kendra, providing a more unified and complete view of the customer experience. Together, Qualtrics and AWS are transforming legacy contact centers from cost centers into centers of experience insights that improve customer loyalty, retention, and lifetime value
Together, Qualtrics and AWS are transforming legacy contact centers from cost centers into centers of experience insights that improve customer loyalty, retention, and lifetime value
Bain: Creators of Net Promoter Score® and Net Promoter System®, Bain & Company announced an expanded go-to-market partnership with Qualtrics that integrates Bain's proven customer experience methodologies with the power of Qualtrics AI to accelerate customer experience innovation and enable clients to more effectively measure, manage, and improve customer and employee experiences. 
Together, Bain and Qualtrics will develop AI-powered solutions that provide frontline employees near real-time feedback and coaching on nearly 100% of their most significant customer interactions, accelerating learning and improving job satisfaction. They will also introduce AI solutions to identify and initiate interventions designed to deepen relationships with individual customers, as well as AI tools that will improve the productivity and effectiveness of CX teams by suggesting systemic improvements based on customer and employee experience data. The new partnership will initially address the needs of organizations in certain customer-centric industries, including financial services, retail, automotive, and airlines. It will expand into additional industries in the future
It will expand into additional industries in the future

Source prnewswire