The annual State of Customer Onboarding Report from Rocketlane is based on insights from over 950 onboarding and implementation professionals across various industries.
The report highlights the evolution of customer onboarding from a functional process to a strategic cornerstone of business success.
Sri Krishnan Ganesan, CEO of Rocketlane, said that the landscape of customer onboarding is shifting faster than ever.
The report contains key findings and trends.
"Despite its importance, customer onboarding remains fraught with challenges, including overloading teams, fragmented tools, lack of personalization, and inconsistent handoffs between teams," said Sri.
The full State of Customer Onboarding Report can be downloaded here.
The platform replaces legacy and generic project tools with an all-in-one and modern client-centered platform.
Rocketlane is a workspace that improves communication, collaboration, and project visibility for businesses and their clients.
The head of marketing is Varun Singh.
The source is Rocketlane.
Propel, the flagship conference of Rocketlane, will be held in San Francisco, California on May 14-15.
The launch of Customer Portal 2.0 is a powerful new client-facing platform by Rocketlane.
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Source prnewswire